Frequently Asked Questions
If a question not listed here exists, contact with roboclean@iea.com.tr
Where can I purchase Aura Roboclean Cleaning and Health System?
Sale of Aura Roboclean Cleaning and Health System is provided by competent distributors. If you want to purchase Roboclean Cleaning and Health System, please request the form found in our webpage. Our closest authorized dealer in your region will contact with you.
What is the Sale Price of Aura Roboclean Cleaning and Heath System?
Sale price of Aura Roboclean Cleaning and Health System may change regionally, as per configuration of product, taxes. Please fill out the form present in our webpage to make introduction in your house.
Can Aura Roboclean Cleaning and Health System be sold over Internet?
No. Aura Roboclean is only sold by making introduction. The products that are to be procured from internet, other medium except for our authorized dealers will remain out of warranty.
How can I access the closest Authorized Dealer?
You can access information on our authorized dealer closest to you via Section our Sales Points included in our webpage.
Whom can I contact for Maintenance and Part Replacement?
With regard to your needs such as maintenance, part replacement related to your product, please contact with our authorized dealer you have purchased the product. You can access information on our authorized dealer closest to you via Section our Sales Points included in our webpage.
In case you fail taking help, contact with us via our webpage.
Where can I supply User Manual?
You can download user manuals from support section in our webpage
What is Warranty Disclaimer?
Warranty disclaimer and periods may change from one country to another one. For detailed information on the warranty and service policies in force, please contact with our regional distributors or dealers.
In which frequency should I replace Pollen Filter?
After using filter present on your device for a certain time (recommended duration: 6 months), replace it with spare pollen filter given with your product. You must replace this pollen filter you have attached in one year average.
How much water can I add in water Housing?
Fill dirty water housing with clean water up to upper section of level rod in the middle. Quality of water to be filled is around 1.8 l. (please pay attention that water exceeds over level rod). Fill clean water housing with water up to upper max line. Quality of water to be filled is around 3.6 l.
Can I purchase Fragrance Set and Shampoo other than Aura brand?
We recommend you use only Aura branded odour set and shampoos with your Aura Roboclean device. In case of exploiting different products, damage may occur on device. Under such circumstances, your device will go out of warranty scope.